We have been using Hallmark since mid March and to date I am pleased to report that the transition has been straight forward and has made the management of utilities a much more efficient and a less time consuming task. This has meant that several members of my team can focus attention on other areas of the business that are more valuable to us. In the past dealing with utility companies has been a drain on resources, so from my perspective I am relieved to have the expertise of Hallmark.
Support and service from Hallmark is readily available and they have been very responsive to any queries we have had. Since we have started to use them, we have not had any issues and we have not had any negative feedback from tenants, and using the system seems to make the utility process at the beginning and checkout less labour intensive, which is a god send within Property Management.
The process cuts down the paperwork and also as the administrators used to send details in the post, it makes the process quicker with less chance of notifications going astray, so improves customer service to the tenants.
We have dealt with Hallmark Corporate Services since October 2006 to transfer our utility suppliers to Hallmark’s preferred supplier and during that time we have been impressed by the ease of implementation of this service. All queries have been dealt with in a prompt and efficient manner by Hallmark’s helpful and friendly staff and the commission is also an added income for our lettings business. I would have no hesitation in recommending them for your lettings business.
Since introducing the Hallmark Utility Management Scheme we have been impressed by the ease of implementing the scheme within our current processes and the support we have received from Hallmark. We have noticed significant savings in both time and administration and the income we are receiving will prove increasingly valuable as our business continues to grow.
Hallmark’s utility management service is a trusted and proven company to outsource the management of our tenant utilities to, saving us time and money. As their service is integrated within CFP, it is so simple to use and the support and customer service that Hallmark provides our company is exemplary. We would have no hesitation in recommending their services.
Having recently become partners with Hallmark Corporate Services, I am pleased to say that both Alan Campbell and the head office staff have been extremely helpful and patient through the set up process, even taking the time to visit our offices to guide us through the paperwork and ensure a smooth transition between systems of utility transfer.
We are already seeing the benefits of Hallmarks service and have high hopes for the future, freeing up some much need time, especially through our busy summer period. I would be happy to recommend Hallmark to any other agency thinking of using their services.
As a long established and well respected company in the Birmingham area, we wanted to work with a professional utility management partner to help us manage tenant utilities efficiently and effectively. Having appointed Hallmark in March 2009, we implemented their simple administrative process to effectively manage gas, electricity, Council, Tax and water utilities saving us management time, offering added value services to landlords and tenants and earning us a valuable new income. Their Block Management solution has been particularly useful saving our clients money, plus ensuring efficient and accurate billing. The customer service provided by hallmark has been excellent and we would be happy to recommend their services to other ARLA members.
We have used the utility management services provided by Hallmark since February 2006. Over the years, we have found their service to be of great benefit to our business in terms of the time saved by our administrative staff. The customer service provided by Hallmark is exemplary and the scheme is very simple to integrate, plus it earns our business a very useful supplementary income. I would have no hesitation in recommending their services to other agents.
We have used Hallmark for some time now and have been impressed with their commitment to simplifying the utility management process for their agents. With the introduction of the All-Inclusive service we have further reduced the time we spend transferring utilities for our tenants and landlords. The process is very easy for both our staff and tenants to follow and if we have any questions, our Account Manager is always on hand to help us.
Having been a very satisfied Hallmark customer since 2011, recently we switched our management software provider to CFP. One of the reasons we made the move was the fact that Hallmark’s service is embedded within their software, allowing us to manage all tenant utilities at the ‘touch of a button’. The process is very simple and has saved my business not only valuable management time, but also the salary of an employee who originally managed this area who has now been reassigned elsewhere within my business. Support provided by Hallmark has been first class, their management team and administrative infrastructure have been fantastic, plus using their service provides a useful income too. I would recommend any other CFP customers not presently using Hallmark’s service to give them a call, it just makes managing tenant utilities so easy!
We are delighted with the overall service provided to us, and on behalf of our clients, by Steve and the Hallmark team
Hallmark’s knowledge and expertise within this field is invaluable. We have some extremely happy clients due to the tariff reductions that have been achieved
As the largest independent letting agent in Yorkshire we process a large number of check-ins and check-outs every month. We have been using the services of Hallmark for some time now and have found the ability to submit automated tenant data to them saves our branch staff significant time when dealing with utilities. We simply send them the correct information at the right time and Hallmark does the rest. We have used other utility management companies in the past but have found Hallmark provides a far greater level of service and support than any other we have used. With regulations constantly changing, it is good to know that Hallmark keep us up to date with any changes required and ensure that we remain compliant at all times. This plus the added bonus of an additional income stream make the whole issue of utility management much easier to deal with for our staff
As a national franchise group we have a responsibility to our franchise owners to ensure that we not only provide them with commercial opportunities to increase their revenue but also to give them access to trusted and reliable service providers that can help their business.
Utility management has always proved to be one area of any letting business that can take up too much administration time and become a drain on resources. After long discussions, we were delighted to appoint Hallmark as our Preferred Supplier for utility management as they have been able to demonstrate in-depth understanding of our requirements in this area and provide a specialist service that simplifies the process both at Check-in and Check-out. Hallmark have clearly benefited from their 10 years of experience within the industry and have a team of people on-hand to provide as much support as we require to ensure our franchise owners gain maximum benefit from the scheme and at the same time, remain right up-to-date with the numerous regulation changes happening within the sector.
The streamlined processes mean that utility management as a whole has become much easier – and more profitable – for our franchise owners.